Written Jul 1, 2016
Earlier today, I posted the story of how a certain VPN company created a fake testimonial. In the post, I talk about how I pressed TotalVPN’s support rep for more information regarding the testimonial’s origins – but there was a deeper purpose. I got one reply on Reddit that inspired me to write this post (and some of what I’ll say it repeated there). The user explained that I was too hard on the support rep and that my chat session was unproductive. They were missing the bigger picture.